1. Introduction

These Terms & Conditions govern your use of the Snoozle UK Limited website and the purchase of custom-printed products from us. By using our website and placing an order, you agree to be bound by these terms.

2. Company Information

Snoozle UK Limited
Registered in England & Wales
Website: https://snoozle.uk

3. Products and Customisation

We offer custom-printed products, including clothing and accessories. Due to the personalised nature of our items, please ensure that all designs, names, images, and details submitted are correct. We do not accept liability for errors entered by the customer.

4. Payment

Payments are processed securely via Stripe. We do not store card details on our servers. Prices are in GBP and include VAT where applicable.

5. Turnaround Time and Delivery

Our standard production time is 3–5 working days. Delivery times vary depending on location and shipping method selected at checkout. While we aim to meet all deadlines, we are not liable for delays caused by third-party couriers or external factors.

6. Intellectual Property

By uploading any designs, you confirm that you have the legal right to use the content. Snoozle UK Limited is not responsible for any copyright infringements caused by customer submissions.

We retain the right to use non-personalised versions of your design for marketing purposes unless otherwise agreed.

7. Limitation of Liability

We shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.

Refunds & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

Custom-printed items are non-returnable unless faulty or incorrect, in accordance with the Consumer Contracts Regulations 2013, which exempts personalised goods.

Eligibility for Returns

We can only accept returns if:

  • The product is defective or damaged on arrival

  • The wrong item was sent

  • There was a production error caused by us

All return requests must be accompanied by proof of purchase and a photo of the item showing the issue.

Non-returnable Items

  • Personalised/custom-printed products (unless faulty)

  • Gift cards

  • Downloadable products

Refund Process

Once your return is received and inspected, we will notify you by email. If approved, a refund will be processed back to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your card provider.

  3. Then contact your bank.

If after these steps you still haven’t received your refund, contact us at hello@snoozle.uk.

Exchanges

We only replace items if they are defective, damaged or incorrect. To request an exchange, please email us at hello@snoozle.uk with your order number and a description/photo of the issue.

Gifts

If the item was marked as a gift and sent directly to you, you’ll receive a gift credit for the value of your return. If the gift was sent to the purchaser, the refund will go to the original buyer.

Returns Address

Please return your item to:
Snoozle UK Limited

Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked or insured shipping service. We cannot guarantee we will receive your return otherwise.

Need Help?

For all return, refund or product queries, email us at:
📧 hello@snoozle.uk